Legal
Terms of Service
These terms govern access to Vendraza by customers, sellers, and visitors. By using the platform, you agree to follow them.
Last updated: 25 September 2026
Accounts
You must provide accurate information, protect your login details, and use Vendraza only for lawful purposes. You are responsible for activity performed through your account unless you promptly report unauthorized access.
Marketplace role
Vendraza provides technology that connects independent sellers with customers. Unless a product is explicitly sold by Vendraza, the seller is responsible for product accuracy, quality, legality, availability, and fulfilment.
Seller responsibilities
Sellers must publish truthful listings, maintain accurate stock and prices, fulfil accepted orders, communicate professionally, and comply with Nigerian consumer, tax, product, and advertising requirements.
Customer responsibilities
Customers must provide correct delivery and payment information, inspect orders promptly, use messaging and dispute tools honestly, and avoid abusive, fraudulent, or unlawful activity.
Payments, fees, and subscriptions
Applicable prices, delivery fees, platform fees, and subscription charges are shown before confirmation. Seller subscription plans renew according to the selected monthly plan. Payment-provider processing rules may also apply.
Prohibited activity
Users may not list illegal, counterfeit, unsafe, stolen, or restricted products; manipulate reviews; impersonate others; evade fees; scrape the service; distribute malware; or use Vendraza to threaten, deceive, or exploit anyone.
Suspension and termination
Vendraza may restrict or suspend accounts, listings, payments, or access when reasonably necessary to investigate abuse, comply with law, protect users, or enforce these terms.
Disputes and liability
Users should first use Vendraza support and dispute tools. Vendraza is not responsible for indirect losses or matters outside reasonable control. Nothing in these terms removes rights that cannot legally be excluded.