Support
Help Center
Find quick answers about shopping, selling, payments, and your account.
Buying
Cart, checkout, orders, and product questions.
Selling
Store setup, listings, subscriptions, and payouts.
Payments
Payment status, failed payments, fees, and refunds.
Delivery
Delivery estimates, pickup, addresses, and delays.
Accounts
Sign-in, verification, profiles, and password help.
Safety
Account protection, suspicious activity, and reporting.
Frequently asked questions
How do I track an order?
Sign in, open Orders from your profile, and select the order to view its latest seller and delivery status.
Can I shop before creating an account?
Yes. You can browse and add products to your cart as a guest. Vendraza asks you to sign in or create an account when you continue to checkout.
What happens when a product is out of stock?
Products with no available stock are removed from the public marketplace until the seller restocks them.
How do I contact a seller?
Open a product and select the message option. Keep the conversation in Vendraza so the order context and safety record remain available.
How do refunds work?
Submit a return or support request with the order details. Approved refunds are returned through the original payment method or another agreed method.
How do seller subscriptions work?
Seller plans are monthly. Each plan has a product limit and access continues while the subscription is active.
Still need help?
Send the Vendraza team the details and keep the reference number we provide.
Contact Vendraza