Customer care
Returns and Refunds
Our return process is designed to protect customers while giving sellers a fair opportunity to resolve order problems.
Last updated: 25 September 2026
Return eligibility
Contact Vendraza within 7 days of delivery when an item is damaged, defective, materially different from its listing, counterfeit, incomplete, or incorrect. The item should remain unused and include its original packaging where reasonably possible.
Items that may not be returnable
Opened personal-care items, perishable goods, customized products, digital items, and products damaged after delivery may not qualify unless they were defective or incorrectly supplied.
How to request a return
Open the relevant order, describe the problem, and provide clear photos or video where appropriate. Keep the product and packaging until Vendraza or the seller provides return instructions.
Return delivery costs
The seller is generally responsible when the item is defective, incorrect, counterfeit, or significantly misdescribed. A customer may be responsible when a discretionary change-of-mind return is accepted.
Refund timing
Approved refunds are sent to the original payment method or another agreed method after the returned item is received and assessed. Bank and payment-provider processing times may vary.